GDPR Implications for Speech Technology

The GDPR may raise an awkward issue for the voice tech industry: it requires reminding customers that you’re recording, analyzing, and storing their conversations in the first place. As Richard Brown, director at activereach, a provider of internet, networking, voice, and security solutions, points out, Most customers assume that their email communication with a company may be stored long term, but they don’t necessarily think that’s the case for a voice conversation.

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